Rackspace Hosted Exchange Review - Review on rackspace's hosted exchange service

Reviewer: Mooredb

Pros:

24/7 Live chat and phone support. Excellent techincial support!

Cons:

I don't have any as of yet.

Other Thoughts:

We have been with RackSpace for a month now. We have roughly 226 mailboxes and I have been very impressed with their services and support. They are by far one of the best if not THE BEST in the hosted exchange industry. I don't know about their other services, but we just have hosted exchange. I looked at several other companies before making the switch and was a bit nervous about it but I am so glad I ended up going with RackSpace. I have read other reviews about how great their support is but didn't expect it to be this great!

We have put in over 60 support tickets over a month and every single one of them was answered with the expection of 8 -10 within 1- 2 hours. They have a very good technical support system in place and they know how to handle each level of request quickly. And we really like the live chat feature, that works out really good for us.

People may complain about the price but at the end of the day with a company of our size price wasn't the first thing on the list, the support and uptime was! RackSpace is geared towards working with small to midsized company network administrators.

Also I like the fact that they didn't put all the mailbox on one server. The placed our mailboxes on several servers. Not everyone goes down.

If uptime and support are important then I would recommend going with them. If it doesn't matter then go with the cheaper companies.