Rackspace Hosted Exchange Review - Review on rackspace's hosted exchange service

Reviewer: Brad

Pros:

It's a hosted exchange environment. Support is helpful when they want to be.

Cons:

Advertise access to backups, but refuse to use them for client needs--only internal needs. Account managers like to send you on a wild goose chase of transfers. Price is very expensive. They don't notify you of updates.

Other Thoughts:

They wouldn't be so bad if they dropped their prices and were a bit more clear about their offerings. Also, they adjust pricing for existing clients and don't offer migration options. We're still on exchange 2003 and I had to raise heck to get them to consider migrating us to 2007, even though they were offering exchange 2007 with 100x mailbox storage and $5.00 cheaper to new clients.