Rackspace is ranked #5 overall
Page Views: 4,395Rackspace Review: Mooredb
05/15/10Pros:
24/7 Live chat and phone support. Excellent techincial support!
Cons:
I don't have any as of yet.
Other Thoughts:
We have been with RackSpace for a month now. We have roughly 226 mailboxes and I have been very impressed with their services and support. They are by far one of the best if not THE BEST in the hosted exchange industry. I don't know about their other services, but we just have hosted exchange. I looked at several other companies before making the switch and was a bit nervous about it but I am so glad I ended up going with RackSpace. I have read other reviews about how great their support is but didn't expect it to be this great!
We have put in over 60 support tickets over a month and every single one of them was answered with the expection of 8 -10 within 1- 2 hours. They have a very good technical support system in place and they know how to handle each level of request quickly. And we really like the live chat feature, that works out really good for us.
People may complain about the price but at the end of the day with a company of our size price wasn't the first thing on the list, the support and uptime was! RackSpace is geared towards working with small to midsized company network administrators.
Also I like the fact that they didn't put all the mailbox on one server. The placed our mailboxes on several servers. Not everyone goes down.
If uptime and support are important then I would recommend going with them. If it doesn't matter then go with the cheaper companies.
Rackspace Review: Brad
03/23/10Pros:
It's a hosted exchange environment. Support is helpful when they want to be.
Cons:
Advertise access to backups, but refuse to use them for client needs--only internal needs. Account managers like to send you on a wild goose chase of transfers. Price is very expensive. They don't notify you of updates.
Other Thoughts:
They wouldn't be so bad if they dropped their prices and were a bit more clear about their offerings. Also, they adjust pricing for existing clients and don't offer migration options. We're still on exchange 2003 and I had to raise heck to get them to consider migrating us to 2007, even though they were offering exchange 2007 with 100x mailbox storage and $5.00 cheaper to new clients.
Rackspace Review: John Mark
02/15/10Pros:
They have good support and product.
Cons:
Steep price is the only negative point.
Rackspace Review: Cary
03/01/09Pros:
made our transition from intermedia as simple as could be.
Cons:
None listed
Other Thoughts:
expensive but worth it.
Rackspace Review: Kelly
02/11/09Pros:
good support and setup process.
Cons:
kinda expensive.
Other Thoughts:
the popup on their website is annoying.