Apptix Review: JohnG
11/21/11Pros:
None. Was good mi8.
Cons:
We used to be customers of Mi8 which was acquired by Apptix (also the owner of Mailstreet).
After having been a customer of Mi8 for over 8 years, we have had nothing but trouble with Apptix/Mailstreet:
1. We have constant interruptions of our service. We have at least issues every single month with activesync not working, the exchange server not working, or something like it. CONSTANTLY THE SERVICE IS NOT WORKING!
2. Apptix will sell you more service than they can actually provide. We have one very heavy exchange user with multiple folders and thousands of items in his mailbox. Although Apptix gladly charges you for multiple GB of space for mailboxes, they cannot actually provide that service! THEY CHARGE FOR SERVICE THAT THEY CANNOT OR WILL NOT PROVIDE! And when we asked for a discount in pricing, since they are clearly charging us for service that they are unable or unwilling to provide, customer service gets rude, which brings me to my next point …
3.. Customer service is just rude. They will not help you with issues and the standard answer seems to be that nothing seems to be wrong on their end and that they will get back to you … which happens hours later when they admit that there was some issue on their server.
4. Pricing. Apptix is just plain more expensive than any other exchange provider. They have hidden fees and charges for everything and customer service will attempt to charge you for technical support, even if the issue is on their side! And forget about ever getting a discount, if you complain about interruptions to service. We would gladly pay their higher prices if it meant that our emails “just worked” without anybody having to worry about or troubleshoot it.
Other Thoughts:
Verdict: STAY AWAY!
Apptix Review:
10/17/11Pros:
We used to be customers of Mi8 which was acquired by Apptix (also the owner of Mailstreet).
After having been a customer of Mi8 for over 8 years, we have had nothing but trouble with Apptix/Mailstreet.
Cons:
1. We have constant interruptions of our service. We have at least issues every single month with activesync not working, the exchange server not working, or something like it. CONSTANTLY THE SERVICE IS NOT WORKING!
2. Apptix will sell you more service than they can actually provide. We have one very heavy exchange user with multiple folders and thousands of items in his mailbox. Although Apptix gladly charges you for multiple GB of space for mailboxes, they cannot actually provide that service! THEY CHARGE FOR SERVICE THAT THEY CANNOT OR WILL NOT PROVIDE! And when we asked for a discount in pricing, since they are clearly charging us for service that they are unable or unwilling to provide, customer service gets rude, which brings me to my next point ...
3.. Customer service is just rude. They will not help you with issues and the standard answer seems to be that nothing seems to be wrong on their end and that they will get back to you ... which happens hours later when they admit that there was some issue on their server.
4. Pricing. Apptix is just plain more expensive than any other exchange provider. They have hidden fees and charges for everything and customer service will attempt to charge you for technical support, even if the issue is on their side! And forget about ever getting a discount, if you complain about interruptions to service. We would gladly pay their higher prices if it meant that our emails "just worked" without anybody having to worry about or troubleshoot it.
Other Thoughts:
Verdict: STAY AWAY!
Apptix Review: Good, Reliable Service
09/27/11Pros:
Great uptime, able to get everything I need in one place, responsive support
Cons:
Nothing glaring, occasional Blackberry problems usually due to the phone
Apptix Review: Good, Reliable Service
09/27/11Pros:
Great uptime, able to get everything I need in one place, responsive support
Cons:
Nothing glaring, occasional Blackberry problems usually due to the phone
Apptix Review: Chicago IT Mang
11/16/10Pros:
The call center is very polite,
Cons:
The call center is very polite, but can do very little but basic support. When they need to escalate you never get any updates. They had 1 server crash and I was out for business for 5 days. Then they force you into upgrades and changes you don’t want and are understaffed when the upgrade goes wrong.
Other Thoughts:
I would stay away from them until they get their systems stable. Additionally the send bills out for pennies, rather then just adding it to your monthly statement. Makes for an accounting hassle when you add or delete mailboxes or features such as BB or active sync.
Apptix Review: Geroge Karris
10/28/09Pros:
Relatively easy set up and helpful support
Cons:
Mailbox size limits to 4GB
Apptix Review: NYC-Tech
08/31/09Pros:
Reliable uptime, good interface
Cons:
Thier tech support staff was the WORST I became a referral partner, BIG mistake. The staff is condescending and for someone to be condescending you should have the knowledge to back that up. THEY DID NOT. oblivious to the workings of Exchange
Other Thoughts:
DO NOT USE THEM
Apptix Review: Longreview
01/27/09Pros:
I don't think that they really put any effort into perfecting their business processes, I cannot think of any pros, their service was mediocre and somewhat expensive.
Cons:
They didn't offer enough storage space for my company and I had to pay extra for the space I did eventually require. This was two years ago so I wouldn't take my word for it but they seem to be a bit more on top of their game now
Apptix Review: Xenophobe
02/18/08Pros:
The service is okay and it is really nice to have a full outlook application.
Cons:
A few times I would call and was on hold for half an hour. I know the company is small and there might be risk that they may not be around.